Operations Leader - Buildings Service Line

What You Will Do:

Client Experience, Growth & Market Presence

• Supports growth and client experience through disciplined pursuit decisions, strategic resource engagement, and effective Client Liaison development.
• Maintains visibility into key client relationships, major commitments, and pre-project positioning; applies informed judgment to pursuit decisions based on strategy, capacity, and likelihood of success.
• Connects internal expertise and external partners to pursuits and project commitments to strengthen client outcomes and mitigate risk.

Operational Performance & Profitability

• Owns operational performance across the assigned area and is accountable to the Service Line Leader for results.
• Establishes and monitors KPIs, including revenue, profitability, utilization, backlog, and project delivery performance.
• Reviews performance across Team Leaders, Project Managers, and sub-service lines and drives corrective action through Team Leaders as needed.
• Supports development of service line business strategies, annual plans, and financial goals.

People Leadership, Culture & Development

• Builds leadership capability and reinforces MSA's culture and leadership expectations across the assigned area.
• Coaches Team Leaders to strengthen accountability, engagement, team performance, and Project Manager success.
• Cascades direction effectively and creates development opportunities for current and future leaders.

Operational Excellence, Quality, Systems & Risk

• Advances consistent operational practices in alignment with service line and firm-wide standards.
• Drives consistency in project delivery and quality through project reviews, operational discipline, and compliance spot-checks.
• Identifies and addresses operational, project, and people risks and improvement needs, escalating to the Service Line Leader as appropriate.

Workforce Planning, Talent Pipeline & Resource Coordination

• Leads workforce planning and resource coordination to support project delivery, growth, and long-term capability.
• Coordinates staffing and workload across teams and sub-service lines to balance utilization, engage appropriate expertise, and support employee development.
• Identifies talent needs, establishes hiring priorities, structures supervisory responsibilities, and develops the pipeline of future Project Managers and Team Leaders.

What you bring

Skills, Knowledge, Education & Experience

• Bachelor’s degree in engineering or a related field required.
• Professional Engineer (PE) license required.
• 10+ years of experience in consulting engineering, with experience in building systems design or a related practice area.
• Demonstrated experience leading and developing teams and/or experienced leaders.
• Strong understanding of project delivery, resource planning, financial performance, and operational management within a consulting environment.
• Demonstrated experience using financial and operational metrics to evaluate performance, identify trends, and drive business decisions.
• Ability to balance strategic priorities with day-to-day operational needs across multiple teams, disciplines, or locations.
• Strong communication, collaboration, and decision-making skills with the ability to influence across an organization.
• Valid driver’s license required.
• Ability to travel to MSA offices, client meetings, trade shows, and industry conferences approximately 20–50% of the time, including occasional overnight travel.

MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@msa-ps.com

Equal Employment Opportunity/Affirmative Action Employer