MSA has an opportunity for the position of Senior Utility Operator in our Madison, WI office location. The Utility Operator position supports water and wastewater utility operation project tasks such as sample collection, site observations, data collection and reporting, and other field work as necessary.

Who we are & how we help
As a full-service, 100% employee-owned consulting firm, MSA is all about creating communities that thrive. We partner with clients to solve complex and multi-faceted challenges and improve the quality of infrastructure and neighborhoods. Our focus is to provide exceptional service that builds strong communities. Above all, MSA’s purpose is to enable people to positively impact the lives of others.

Our professionals include engineers, architects, environmental scientists, funding experts, urban planners, and surveyors to name a few, and they work together to provide a full suite of professional services to our clients. From bike trails and interstate highways to drinking water and wastewater, we have supported projects from start to finish since the 1930s.

We are collaborative, we are impactful, and together as owners – we make a difference.

Commitment to DEI

MSA seeks to provide a workplace where everyone can feel secure in bringing their authentic selves to work, where opportunities to learn and succeed are afforded to all, and in which diversity of perspective leads to an innovative and successful employee-owned firm.

The work you will do

• Reviews and executes daily work schedule prepared by Senior Utility Operator(s).
• Conducts on site monitoring of utility project to record daily observations, collect samples, and conduct system maintenance as needed. Accurately and clearly documents observations and data.
• Reviews and adheres to written health and safety protocols.
• Contributes to monthly and annual reporting requirements executed by Utility Administration staff.
• Attends regular utility operator team meetings to review process and address issues.
• Performs benchtop wet chemistry analysis for pH, nutrients, dissolved oxygen, and other chemical parameters. 
• Performs calculations as related to assigned operation tasks.
• Develops knowledge of utility operation and maintenance activities to maintain quality and efficient operation of the system.
• Assists in quality control of all utility operation work by continuously verifying completeness, continuity, and accuracy of all work and pointing out any inconsistencies to the appropriate person.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, use hands to grab, handle, or feel, and reach with hands and arms.
• Field Duties: The employee is required to stand for extended periods with frequent walking, bending, kneeling, balancing, and crouching. The employee must frequently lift and/or move up to 45 pounds.  Manual labor is expected in the form of shoveling, hammering, chopping, climbing, and traveling long distances by foot.   Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Office Duties: The employee is required to sit for extended periods with occasional walking and standing and occasional bending, kneeling, balancing, or crouching. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

What you bring
Skills & Knowledge / Education & Experience:

• High school diploma required
• WI Water & Wastewater Operator certification required
• Basic verbal and written communication skills required
• Interpersonal skills for facilitating relationships with clients and colleagues required
• Creative problem-solving skills to solve new and challenging problems required
• Ability to work on several projects or issues simultaneously required
• Ability to work independently or in a team environment as needed required
• Knowledge of safety principals related to fieldwork required
• This position requires you to have authorization to work in the United States for any employer. We will not provide sponsorship for this position.

Why MSA? We're glad you asked!

• Better Together – A collaborative work environment that promotes open doors, new ideas and honest opinions.
• Multi-disciplinary Opportunities – As multi-talented people in a multi-disciplinary firm, we encourage everyone to follow their interests, seek new experiences and apply their skills where they feel most impactful.
• We’ve Got Your Back – Support when you need it, independence when you don’t. We’re 400+ team members strong, operating as one cohesive MSA.
• Passion & Purpose – We’re passionate about what we do and proud of it! Join us to share inspirations, “geek out” and think big.
• Pay & Perks – We offer competitive industry pay and a variety of perks — just a few of the things that make us uniquely MSA.
• Communities of Practice – Our CoPs are our company think tanks and idea generators, the perfect means to regularly share, collaborate and learn together.
• Work-Life Integration – Life doesn’t stop when the work day begins. MSA supports our employees as professionals, parents, citizens and friends — with the understanding and flexibility to meet your obligations and balance your time.
• Commitment to Learning – We support the professional aspirations of our employees with ongoing training options, tuition reimbursement opportunities, and the technology to keep us connected, creative and competitive.
• Community Engagement – We give back to the communities in which we live, work and play. MSA employee owners are volunteers, educators, STEM outreach participants and event attendees, supported by dedicated corporate sponsorship and donations initiatives.

There’s more! Eligible employees will also enjoy the following benefits:

• Quality Insurance Options – Medical, dental and vision coverage for you, your spouse or domestic partner and eligible dependents
• Paid Time Off – All full-time employees will receive, at minimum, 17 days (
• Paid Holidays – MSA offers time off pay for 8 holidays in every calendar year.
• Paid Parental Leave – Both parents will receive 2 weeks of paid time off and birth parents are eligible for additional paid time off under MSA’s Short Term Paid Leave. The paid 2 weeks of time also applies to adoption and foster care placement.
• Supplemental Insurance – MSA pays 100% for all employees to have life insurance, long-term disability insurance and short-term disability insurance.
• Employee Stock Ownership Plan (ESOP) – MSA is an ESOP S-Corporation, which means that our company is 100% owned by us! Through the ESOP, eligible employees receive MSA stock in the form of company shares as a percentage of compensation, at no cost to the employee.
• 401k Retirement Savings Plan – Employees can also choose to participate in a 401k plan, with a generous employer match that is immediately 100% vested.
• Short Term Incentive (STIP) – This program rewards employees who meet performance goals with a one-time annual STIP payment as a percentage of their eligible compensation — recognition of individual accomplishments and achieving organizational goals. STIP payments are awarded if MSA reaches its corporate financial plan for the year.

MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@msa-ps.com

Equal Employment Opportunity/Affirmative Action Employer